Complaints Procedure

We want you to shop with confidence, and to go away happy with your purchase and your experience with The Woods Cyclery. 

However, mistakes can happen – we're only human after all!

If you are not entirely happy with your recent experience, please raise a complaint by emailing our store directly on info@thewoodscyclery.co.uk – and including the word "complaint" in your subject line. Alternatively you can call the store on 023 8028 2028, however we would encourage you to make your complaint in writing via email so we have a record of all correspondence.

We aim to resolve your complaint as quickly as possible. If we can resolve your complaint within 5 working days of receipt, we will send you a final response detailing our resolution.

If we are unable to provide you with a final response at 5 working days, we will write to you explaining the reason for delay in resolving your complaint, and advise when we expect to issue you with a final response.