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Delivery & Returns

UK Delivery Times: Normally, we aim to pack up and send out your orders on the same day (especially if you order before midday) and we send everything out by either Royal Mail, or by courier for our larger orders (eg. Handlebars, Mudguards, Framesets, Bikes). No parcels are shipped over the weekend. Delivery time is usually two or three working days from dispatch, but orders aren't sent by a Royal Mail guaranteed service.

In-Store Pick up is also available in the checkout, if you'd like to pop by and say hello!

 



 

Cost

Service

Large Letter £1.50 Royal Mail

P&A

£4.50

Royal Mail

Bulky P&A

£8.00 

DHL

Framesets

£18.00

DHL

Bikes

£50.00

DHL

 

 

Faster delivery: If you do need an order in a hurry, we can get you sorted with next day delivery or a guaranteed service. Please just get in contact (Info@thewoodscyclery.co.uk) or better yet, give us a call on 02380282028 and we will happily arrange this for you.  You just need to tell us what you are thinking of ordering, we will weigh the items and give you a Royal Mail Special Delivery cost.  This will be charged at cost.

 

International Orders: If you are based outside of the UK and would like to place an order then please send an email to Info@thewoodscyclery.co.uk listing the item/Items you are thinking about ordering and your delivery address.  We can then work out the best shipping options and costs and let you know what the total cost would be. We are not able to quote for local Duties, Taxes and Imports. 

 

Packaging: In an attempt to be as environmentally conscious as possible, all packaging we use in store is reused, from deliveries coming into the store. When this isn't possible we use biodegradable products and our packing tape is also fully recyclable. This does mean that occasionally small products will come in big boxes, bikes/ frames won't come in the manufacturer's branded packaging and periodically you may have to wait for us to receive more packing materials before we send out your product. We appologise in advance

 

Returns: If you have ordered a product and have found that it isn't right for you then we can offer exchange or refund within 30 days of purchase. Please get in touch with us (info@thewoodscyclery.co.uk) if you'd like to return your product. We can provide you with Royal Mail returns labels to guarantee affordable postage but the cost of return postage will be deducted from any refunds/charged to the customer.

All Returns must be returned to us unused and in their original packaging.

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